Customer Support - Estonian - iGaming

JobMatchingPartner

  • Sliema, Malta Island
  • Permanent
  • Full-time
  • 10 days ago
We can offer an excellent opportunity for a service-minded Estonian-speaking individual with previous experience of working with chat and email customer support.The role is with an online casino which has been operational for 5 year but only now is about to open up in Estonia. As you will be the first Estonian-speaker with this casino, it is extra important that your written skills in Estonian are "grammar-police-worthy" as they will rely on you to make some translations and review external translations in addition to supporting the incoming Estonian players.The role pays €25-28K depending on experience. We would LOVE to finds someone who can commence work 2 September 2025!Role & Responsibilities
  • Handle incoming queries in Estonian and English, mainly via email and chat
  • Offer accurate information and support regarding for example game functionalities, promotions and technical issues
  • Assess and assist with a friendly and efficient manner
  • Document checks for KYC
  • Cooperate closely with AML and RG departments
  • Stay up-to-date with SGA regulatory compliance requirements
Requirements
  • Excellent communication skills in writing in Estonian
  • Fluent in English, written and spoken
  • Previous experience of working with support online
  • Strong computer literacy
  • Customer-first mindset
  • Responsible and reliable
  • Team-worker!
About this role
  • Salary from €25-28K per annum depending on your experience
  • Rotating shifts all days of the week but no night shifts!
  • Late shifts can be worked from home, dayshifts from the office
  • Office-based in Sliema, Malta
  • Company events, fun ones!
Online support experience as listed above + native level Estonian are non-negotiable requirements for this role.*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

JobMatchingPartner