PSP Support Agent - Junior

Softswiss

  • Malta
  • Permanent
  • Full-time
  • 22 days ago
Overview:SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You'll play a key role in processing customer requests, resolving issues, and collaborating with multiple teams.Key responsibilities:
  • Processing requests from customers and payment systems in the Jira helpdesk system, as well as by mail.
  • Maintaining the efficiency of payment systems.
  • Interaction with payment systems.
  • Analysis and identification of patterns in problems with payments with subsequent reporting.
  • Interaction with related departments (2nd line, Finance, Account managers, B2C…).
  • Working on a shift schedule 2/2 (shift 12 hours, there are also night shifts (2-4 per month)).
Required Experience:
  • Higher or incomplete higher education, preference for graduates of technical universities.
  • English and Russian, not lower than Upper Intermediate.
  • Experience with payment systems preferred.
  • Experience in support with helpdesk systems is desirable.
  • Experience in technical support (1st or 2nd line) will be a plus.
  • Knowledge of the basics of WEB architecture will be a plus.
Learn more about our hiring process here ( ) - what to expect, how to prepare, and what makes SOFTSWISS different.- Comprehensive Mental Health Programme- Private insurance (depending on contract type)- Paid gym memberships- Free English lessons (online)- +1 day off per calendar year- Referral program rewards- Upskilling, internal workshops, and participation in professional conferences and corporate events ">SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches. ">- Founded in 2009- 2,000+ employees- 4 offices worldwide- 9 proprietary products- 1,200+ brands using our software
">

Softswiss