German Customer Advisor in Malta

Cross Border Talents

Attard, Malta Island
Permanent
Full-time

1 month ago
Apply easily

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our German Agent Maestro!About Us:We're leading the charge in e-commerce, dedicated to providing top-notch customer service. Come be a part of reshaping the digital customer journey and make a significant impact in our customer-focused mission.Role Overview:As a Customer Support Advisor, responsibilities include adhering to client policies, reviewing content, and providing accurate information to customers. Meeting targets, reporting trends, and escalating policy violations are key duties. Additionally, identifying improvement opportunities, interfacing with teams, and balancing workflow priorities are essential. Supporting various workflows and participating in training sessions are also part of the role.Key Responsibilities:

Understand, follow, and remain knowledgeable of client policies and guidelines.
Visually navigate and review images, accounts, and text-based content.
Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
Meet personal/customer support targets.
Evaluate and make decisions in accordance with defined policies and guidelines.
Report and provide feedback on trends, common end-user mistakes, and questions to the manager, in a timely manner.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow, and automation and suggest solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows, clients, and markets as and when required.

Qualifications:

Native fluency or C2 proficiency in German.
Proficiency at the B2 level in English.

Why Join Us:

Competitive Salary: We offer attractive compensation packages tailored to your skills and experience, ensuring that your efforts are duly recognized and compensated.
Performance Bonus: You'll have the chance to earn bonuses based on your performance and contributions, providing additional incentives for achieving excellence in your role.
Language Bonus: We provide additional bonuses for language proficiency, rewarding your linguistic skills and enhancing your earning potential.
Health and Life Insurance: We prioritize your well-being by offering comprehensive health and life insurance coverage, ensuring peace of mind for you and your loved ones.
Transportation Provided: Enjoy the convenience of company-provided transportation with designated pickup points at select locations, ensuring a hassle-free commute to and from work.
Room to Grow in the Company: We believe in fostering professional growth and development. Joining our team opens doors to advancement opportunities within the company as you continue to excel in your role.
Relocation Support: If you're considering relocation, we offer support to assist with the transition, ensuring a smooth and hassle-free move to our location.

Ready to embark on this German Agent adventure? Submit your application today, and we will get in touch with you!

Cross Border Talents