German Technical support L2

Malta Island
€15,600 per year
Contract
Part-time

18 days ago

Level 2 Technical Support (German) – Remote (Medical App Project)Deadline: April 22, 2026Start: May 2026 (1st–2nd week)Contract: Freelance | Remote: 100%Languages: German (C2/native) + EnglishAbout the RoleTalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.This is a hybrid L1 + L2 role:

Handle user support (calls & tickets)
Investigate and resolve technical issues

You'll act as a bridge between users and engineering teams.ResponsibilitiesL1 – Customer Support

Inbound calls (users/patients)
Onboarding, navigation, basic troubleshooting
Real-time support & clear communication
Case documentation in Zendesk

L2 – Technical Support

Investigate escalations & replicate issues
Analyze logs/API behavior
Identify root cause
Escalate to L3 with clear documentation
Follow up & identify recurring issues

Profile

Native German + strong English
1–3 years in technical/customer support (L2 preferred)
Strong troubleshooting & analytical skills
Basic APIs/logs/backend understanding
Experience with admin tools & inbound calls
Clear communicator with customer focus

Tools: Zendesk (mandatory), Five9/CRM (plus)Schedule

08:00–17:00 (CEST)
8h/day (split between 2 talents)
Flexibility required

Compensation & Training

€15/hour (production + training)
Training duration: ~2–2.5 weeks (May 2026)

Technical Requirements

Stable wired internet
8GB RAM, 1.8GHz CPU, 10GB free storage
1920x1080 screen preferred
Wired USB headset
Windows 11+ or macOS 14+

Why Join TalentWorldGroup

Fully remote, flexible setup
Freelance cooperation agreement
Stable, long-term collaboration
Paid training
Growth into English projects or broader CSR roles
Supportive international team

TalentWorldGroup

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