PSP Support Agent - Junior

Softswiss View all jobs

  • Malta
  • Training
  • Full-time
  • 1 month ago
Overview:SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You'll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.Purpose of the Role:Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.Key Responsibilities:
  • Process customer and payment system requests via the Jira helpdesk and email.
  • Monitor and maintain the stability of payment systems.
  • Work directly with payment systems.
  • Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
  • Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
  • Work on a 2/2 shift schedule (12-hour shifts, including 2-4 night shifts per month).
Required Experience:
  • Higher or incomplete higher education (preferably with a technical background).
  • English and Russian – upper-Intermediate or higher proficiency.
  • Experience working with payment systems is preferred.
  • Hands-on experience providing support via a helpdesk system is desirable.
  • Background in technical support (1st or 2nd line) will be an advantage.
  • Basic knowledge of web architecture will be a plus.
Learn more about our hiring process - what to expect, how to prepare, and what makes SOFTSWISS different.Main Advantages
  • Private insurance (depending on contract type)
  • Paid gym membership
  • Comprehensive Mental Health Program
  • Free English lessons (online)
  • Local language courses
  • +1 day off per calendar year
  • Referral program rewards
  • Upskilling, internal workshops, and participation in professional conferences and corporate events

Softswiss