Tier 2 Incident Management Engineer

Evolution Gaming

Saint Julian's, Malta Island
Permanent
Full-time

13 days ago
Apply easily

Company DescriptionEvolution is a world-leading, B2B developer and provider of games and services for the online casino industry, employing more than 11,000 people across 20+ locations. We offer a turn-key solution for operators which allows their players to move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality product portfolio includes multiple award-winning player favourites from our brands Evolution, Red Tiger, NetEnt, Ezugi and Big Time Gaming. Evolution AB is listed on Nasdaq Nordic with market capitalisation of €25B+.We thrive on pushing limits and doing what hasn’t been done to deliver on our Engineering mission: A flawless player experience.In Evolution Engineering, we take the quality of our products and uptime of our services very seriously. We believe that building solid in-house competence with limited external dependencies is critical to our success. Our code runs 24/7/365 to serve users around the world and we use a modern software stack to support our frequent and fully automated releases, which exceeds 270 releases per month to our main live environment.Job DescriptionWe are looking for Production Support Tier 2 Incident Management Engineer to join our IT department that provides support to unsure the stability of the production environment.
In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly.QualificationsWhat do we expect from you?

Linux administration skills (grep, curl, jq, ssh)
Knowledge of HTTP/REST API communication
Practical experience with SQL language
Professional English with good communication skills
Experience with Kibana, Grafana, Prometheus
Proven analytical and problem-solving skills
Skilled with Atlassian products (JIRA/Confluence)
Basic knowledge in networking (TCP/IP, WAN, VPN and Proxy)
Understanding of ITIL framework and principles
Ability to work under pressure
Open to work 4 days a week in 10-hour shifts

What will you do?

Provide technical support and advice to Tier 1 (Service Desk, Service Support specialist)
Cooperate with Tier 3 (Developers, System admins)
Monitor system components on production environment
Process incoming tickets
Meet SLA requirements during incident management
Initiate root cause analysis reviews
Investigate advanced technical issues

Additional InformationWhat are we offering?

Parking
Gym membership
Health Insurance
Laptop + mobile

Ready to make gaming even better? Join us!
Here is how to apply, it´s super easy!
We want your resume, cover letter/summary, in English and you can choose to either upload files or simply apply directly with your LinkedIn profile. We are keen to get to know you and what makes you tick! So, focus on the requirements as well as letting us know about your passion and why you want to join us.

Evolution Gaming