IT Operations Manager

Birkirkara, Malta Island
Permanent
Full-time

23 days ago

About the job IT Operations ManagerOn behalf of our client, Manpower Malta is seeking an experienced IT Operations Manager to oversee the reliable, secure and efficient delivery of IT end-user services, infrastructure and core systems.This role reports to senior management within the Digital & Technology function and focuses on ensuring day-to-day IT operations run smoothly, service quality remains high, and ongoing improvements are consistently implemented in collaboration with internal teams and external partners.Key Responsibilities

Lead the IT service desk and IT Operations team, ensuring timely resolution of incidents and service requests
Provide hands-on technical support when required
Manage user lifecycle processes including onboarding, offboarding and access permissions
Identify opportunities for optimisation through technology enhancements and tool updates
Ensure the availability, performance and security of IT infrastructure, networks and end-user environments
Oversee infrastructure operations such as monitoring, backups and disaster recovery procedures
Manage third-party IT vendors, including SLAs and service performance
Support system upgrades and digital initiatives while safeguarding operational continuity

Requirements

MQF Level 6 qualification in IT or a related field
Proven experience in IT operations and infrastructure management, including a minimum of 2 years in a leadership role
Strong service-oriented mindset with a proactive, solutions-driven approach
Excellent problem-solving and decision-making capabilities
Strong interpersonal skills and a customer-focused approach
Effective written and verbal communication skills

Manpower

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