German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation
Mercier Consultancy View all jobs
- Sliema, Malta Island
- €18,000-24,000 per year
- Permanent
- Full-time
- Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
- Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
- Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
- Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
- Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
- Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.
- Fluency in German (both written and spoken), with English proficiency as an advantage.
- Previous experience in customer service, especially within the travel or hospitality industries, is preferred.
- Outstanding communication skills and a friendly, customer-oriented attitude.
- Strong analytical and problem-solving abilities to effectively manage customer complaints.
- Familiarity with CRM systems and online booking tools is a plus.
- Willingness to relocate to Greece and adapt to a new cultural environment.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...