Operations & Claims Specialist
Konnekt View all jobs
- Malta Island
- €24,000-30,000 per year
- Permanent
- Full-time
- Settlement & Claims Excellence
- End-to-End Processing: Manage the lifecycle of policy settlements, including maturities, surrenders, and death benefits, with high precision and empathy.
- Quality Assurance: Rigorously audit documentation for accuracy and regulatory compliance before any disbursements are finalized.
- System Innovation: Play a hands-on role in User Acceptance Testing (UAT) for new products and system upgrades to squash bugs and optimize the claims workflow.
- The Voice of the Firm: Act as the primary point of contact for clients, delivering clear and compassionate updates on claim statuses via phone and email.
- Legal & Compliance Support: Assist in gathering data for legal queries, preparing complaint reports for the COO, and supporting the team on the rare occasion of court summons or Arbiter (OAFS) requests.
- Distribution Partnering: Manage the monthly commission cycle, ensuring our agency network is paid accurately and receives timely statements.
- Data Intelligence: Compile departmental statistics and reports to help leadership track performance and trends.
- Continuous Improvement: Identify bottlenecks in our current workflows and suggest smart, modern ways to enhance our efficiency.
- Education: A degree in Finance, Insurance, or Business is preferred, but your experience and mindset matter most.
- Prior experience within an insurance environment, specifically in claims or policy administration, gives you a significant head start.
- You are highly proficient in MS Office (especially Excel) and comfortable navigating specialized database systems.
- You possess a high degree of emotional intelligence, excellent communication skills, and the ability to stay organized while juggling multiple priorities.
- Flexible working hours
- Health Insurance
- Studies sponsorship
- Room for growth
- Hybrid Working