German speaking Customer Support Agent

Triskel Consulting

  • Qormi, Malta Island
  • €26,000-26,400 per year
  • Permanent
  • Full-time
  • 2 days ago
Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.Tasks
  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of their Line Manager,
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure;
  • Chat and Email quality assurance;
  • Analyzing any promotion before it’s launched;
  • Responsible for the Banned procedure.
Requirements
  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday
Triskel Consulting

Triskel Consulting