Dutch Speaking Player Support & Safety Agent

JobMatchingPartner

  • Ta' Xbiex, Malta Island
  • €27,000 per year
  • Permanent
  • Full-time
  • 23 days ago
An iGaming company based in Ta' Xbiex, Malta and operating in the Belgian market is currently looking for a Dutch Speaking Player Support & Safety Agent to join their team. Reporting to the CS Team Leader, the selected candidate will be the primary point of contact for players.The role is open to Dutch/Flemish speakers and is offered on a hybrid remote basis, with a salary of up to €27K + 10% bonus.Role & Responsibilities
  • Assist Dutch and English-speaking players via chat, email, and phone
  • Troubleshoot issues and escalate when needed, following internal procedures
  • Conduct fraud, risk, KYC, and affordability checks to help ensure player safety
  • Make outbound calls for verification and responsible gaming checks
  • Monitor player behaviour to identify signs of problematic gambling
  • Support the Responsible Gaming Analyst with risk interventions when needed
  • Educate players on responsible gambling and help with self-exclusion or setting limits
  • Engage with players in an empathetic, professional manner
  • Meet personal and team targets (both quality and performance)
  • Log interactions clearly and communicate effectively with internal teams
Skills & Experience
  • Fluency in Dutch/Flemish at a native level (spoken and written)
  • Fluency in English at C1 level or higher
  • Strong empathy, communication, and listening skills
  • A proactive and dynamic mindset
  • Experience in Customer Support, Responsible Gaming, or iGaming is a plus
  • Technically confident with the ability to troubleshoot issues
  • A team player who is also comfortable working independently
  • Able to prioritise tasks and manage time effectively
About this role
  • Excellent Salary of €30K and performance-related bonus
  • Hybrid / option to work remotely once a week
  • Healthcare plan
  • Training and education both in-house and on-line
  • Fabulous office and work environment in one of Malta's prime locations
  • Multiple company events throughout the year
Apply with your CV in English.*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

JobMatchingPartner