German Customer Service Representative
AetherCore
- Mosta, Malta Island
- Permanent
- Full-time
Location: Malta
Industry: Customer SupportWe are currently seeking motivated and dynamic individuals to join our Customer Service team in Malta. This is an excellent opportunity to be part of a fast-paced and growing environment, providing high-quality support to our customers and ensuring an exceptional service experience.Main Duties and Responsibilities:Receive incoming calls and handle customer inquiries in a professional and efficient mannerConvert customer inquiries into sales and achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team LeadersCommunicate relevant customer feedback to Team Leaders for continuous improvement in service qualityProvide effective support for all reservations and track inquiries to ensure customer satisfactionAssist other teams by handling cross-market calls, ensuring as many calls as possible are converted into salesAddress and resolve customer complaints professionallyWork effectively as part of a team, supporting colleagues, and maintaining a collaborative working environmentAssist in ad-hoc tasks as assigned by the Team LeaderSkills and Qualifications:Fluency in German (C-level) and English (C-level) is requiredProven customer service and/or sales experience, with strong communication skills, both written and spokenAbility to work in a fast-paced environment while maintaining high standards of serviceStrong team player with the ability to build and maintain positive relationshipsTechnical proficiency in Microsoft Office programs, such as Word and ExcelTyping skills of 25 words per minute (WPM)Ability to work under pressure and meet performance targetsWorking Schedule and Contract:Full-time, with a flexible working schedulePermanent contractWhy Join Us?Work in an international, dynamic, and supportive environmentOpportunity for career growth and developmentCompetitive salary and benefits packageIf you are passionate about delivering exceptional customer service and thrive in a sales-driven environment, we want to hear from you! Apply now to join our dedicated Customer Service team in Malta.Powered by JazzHR