FRONT DESK AGENT

Valletta, Malta Island
Permanent
Full-time

17 days ago

FULL TIME
IL-BELT VALLETTA, MALTA
SHIFT
11 May 2024

Skills required: positive attitude, cooperating, good verbal and written communication, respecting, attention to detail and time management.- Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and information - Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions - Preparing room bills and ensuring prompt payments - Checking guests out, taking payments and returning deposits.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHCompetencies

Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Inform customer about organization services and reservation procedure
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)
Answer customers' questions during their stay
Welcome customers on their arrival. Deal with administrative formalities of their stay
Draw up invoices for accommodation costs, check means of payment and receive payments
Accompany clients to their room/suite. Offer additional services (television, telephone, minibar)
Run errands at customer or company request
Exchange currency for foreign customers
Receive client at arrival and departure
Close cash register and check outstanding accounts
Inform clients on services of organisation and shows, restaurants, tourist attractions/places...

Past ExperienceOccupationExperience(months)RECEPTIONIST, HOTEL12Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employer

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