CRM Executive

• Assisting CRM Managers in the campaign creation and execution of daily CRM operational tasks with focus on a timely delivery.
• Working closely with all departments to ensure smooth running of the content production and promotion delivery across all channels.
• Executing and testing player-facing promotions.
• Following campaigns from beginning to end and tracking their progress to ensure all of them are running properly and are delivered to high standards.
• Using internal and external tools and back offices to set up tournaments, lotteries, bonus and free spins programs and credit rewards to eligible customers - this may require working outside office hours and/or at weekends, on occasion.
• Ensuring that the Customer Service Team and all project stakeholders are kept fully up to date with all upcoming campaigns, network promotions and any other CRM activity.
• Testing new features and functionalities of casino and sports platforms when required.
• Continuous site monitoring and reporting of any errors or concerns to the line manager.
• Monitoring industry trends and providing competitor analysis where relevant.
• Other additional duties as assigned by Management.

• Strong communication skills in English, both verbal and written, are essential. Proficiency in other languages, such as Polish, is advantageous but not obligatory.
• Desire to deliver the best customer experience in the industry.
• Previous online gaming experience is necessary.
• Experience of working in a marketing / CRM team is considered a plus.
• Dynamic and positive personality, motivated, flexible, multi-task and able to meet deadlines.
• Attention to details and strong organisational skills.
• A can-do attitude and willingness to learn.
• Team player with the ability to build good working relationships.
• Genuine interest in sports and/or sportsbook knowledge would be considered an asset.

• Initial in-depth onboarding training;
• Funding for training and self-development;
• Fruit, snacks, and Monday breakfasts;
• Company taxi for late shifts or for work related events;
• Private Hospital and Clinic Health Insurance;
• 6 weeks per year working from abroad;
• 4 weeks of Parental Leave for new Dads;
• Option of 1 month working on reduced hours after Maternity Leave;
• 1 day of Birthday leave;
• 5 days of child sick leave for parents;
• Referral Compensation;
• Short Summer Fridays;
• Added Leave Day For Voluntary Work.

• The personal data that we are provided with is used by us only for the following purposes: recruitment processes, the performance of our duties arising from the provisions of the law relating to employing workers and establishing cooperation, and, potentially, also to establish, pursue and defending claims made against us.
• The legal basis for the processing of personal data by us is the provisions of the law, the legal duty that is imposed upon us (art. 6 (1) (c) GDPR) in the event of recruitment, to take steps at the request of the data subject before entering into a contract and to perform a contract (art. 6 (1) (b) GDPR). We can also process data based on our legitimate interests pursued by the controller consisting of establishing, pursuing, or defending against claims in proceedings before courts or public authorities(art. 6 (1) (f) GDPR).
• We can make our employees' data available to entities and bodies to which we are obligated to transfer the data under the provisions of the law, as well as entities that render services on our behalf that are necessary to conduct business (e.g. accounting, legal services, services related to benefits concerning medical care, insurance and access to recreational facilities, etc.).
• We will only keep personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this clause.
• In the case of recruitment - we will keep your data for the entire recruitment period and up to 3 months after its completion.
• If you give us your consent - we will keep your data for the future recruitment processes up to 3 years.
• You have the right to: access your data, rectify, erasure, restrict processing, make a complaint to a supervisory authority, and the right to transfer the data. The consent to the processing of personal data may be withdrawn at any time. However, it does not affect the lawfulness of processing based on consent before its withdrawal. In the case of recruitment, withdrawing the consent will make it impossible for us to take your application documents under advisement.
• For the performance of the rights related to personal data, please contact the Data Protection Officer: dpo@energycasino.com.

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