Swedish-speaking Customer Support Agent for iGaming Company in Malta

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  • Sliema, Malta Island
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.That’s what this opportunity offers.The Job — Customer Experience in Sports & CasinoYou’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.What You’ll Be Doing
  • Helping customers via phone, chat and email
  • Solving cases fully — not just forwarding them
  • Approving withdrawals and handling KYC
  • Running daily security checks
  • Spotting trends and sharing insights to improve processes
  • Working closely with other internal teams
  • Reaching your KPIs and contributing to a strong team atmosphere
RequirementsWho You Are
  • Fluent in Swedish
  • Curious, social and confident in your communication
  • Interested in sports/casino (or at least not confused by the concept of odds…)
  • Open to shift work
  • A multitasker who enjoys a fast-paced environment
Benefits
  • Relocation package + bonus scheme
  • Hybrid work setup + up to 40 days fully remote abroad per year
  • Private international health insurance
  • Wellbeing allowance
  • Home office setup bonus
  • Breakfast on Tuesdays, lunch on Mondays & Wednesdays
  • Regular team events and a big social expat community
Career & DevelopmentYou won’t get stuck here — the company invests heavily in growth.There’s an internal Academy where you can develop in areas like:
  • Fraud
  • Compliance
  • Product
  • Escalations
  • Commercial
Perfect if you want a long-term international career.If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.

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