Technical Support Analyst (Shift Basis)
Boston Link
- Malta Island
- €28,000 per year
- Permanent
- Full-time
- Performance Bonus!
- Mobile phone allowance!
- Hybrid work!
You should be a motivated self-starter with proven abilities to get the job done and possess excellent communication skills with a proactive can-do attitude and a willingness to learn.
You will be required to participate in a 24x7 rotating shift.Main Duties include:
- Provide a high standard of technical support (desk side and remote) to teams across all offices, maintaining high levels of satisfaction.
- Investigate,, troubleshoot and perform root cause analysis relating to application, product and system alerts and issues, as well as user requests
- Take ownership and responsibility of issues from start through to a successful resolution, communicating the status and progress of such issues in a regular manner
- Monitor, resolve or escalate a number of system alerts and run a number of routine health checks on the system and suggest improvements to alerts in order to pre-empt the occurrence of incidents.
- Assist in deployments and testing, providing meaningful feedback and intervention as and when necessary.
- Manage our user accounts as well as groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers and other various systems.
- Maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures
Essential:
- At least 2 years of experience in an IT support role
- Knowledge/experience managing and supporting Exchange Server and Active Directory
- Knowledge/experience supporting MS Windows Server 2016
- Knowledge of Linux systems
- Experience in desktop/laptop PCs hardware troubleshooting
- Knowledge of IP addressing and network
- Basic understanding of systems, virtualization and virtual infrastructure (VMware)
- Basic understanding of AWS
- Demonstrate solid troubleshooting and time management skills.
- A passion for technology and a technical mindset
- Self-motivated, ability to work individually as well as part of a team.
- Proactive, flexible attitude with a willingness to constantly learn and improve skills
- High level of initiative, accountability, communication, attention to detail and ability to follow processes and procedures
- Working experience with a ticketing system
- Any IT industry standard qualifications
- SQL scripting knowledge(T-SQL, Google Big Query)
- A solid understanding of ITIL fundamentals