Sportsbook Manager
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- Saint Julian's, Malta Island
- Permanent
- Full-time
- Manage day-to-day sportsbook operations to ensure a smooth and engaging betting experience.
- Monitor sportsbook performance across key KPIs including turnover, margin, and player activity, providing regular and ad-hoc reporting.
- Ensure the sportsbook offer remains competitive and aligned with major sporting events and key markets, with localized focus for target audiences.
- Plan and execute promotions such as free bets, bet & get offers, odds boosts, and event-based campaigns, ensuring commercial viability with trading and risk teams.
- Support sportsbook CRM campaigns and coordinate messaging across channels including email, push notifications, and in-app messaging.
- Assist with player segmentation and tailored offers based on betting behavior.
- Act as a key contact for sportsbook platform and data providers, working with suppliers to resolve issues and improve the betting offer.
- Collaborate with internal teams including Trading, Product, Marketing, BI, and Customer Support to improve sportsbook performance and resolve operational queries or disputes.
- Support Customer Support teams with sportsbook-related issues and ensure clear communication regarding promotions, markets, and updates.
- Assist the Head of Sports with sportsbook initiatives, projects, and operational improvements.
- Experience in online sportsbook operations or a similar sports betting role.
- Strong understanding of sportsbook mechanics, betting markets, and the sports calendar.
- Experience supporting CRM campaigns, promotions, or player engagement initiatives within a sportsbook or iGaming environment.
- Analytical mindset with the ability to monitor sportsbook performance and player activity.
- Strong organizational and communication skills.
- Ability to work in a fast-paced, event-driven environment.
- Flexibility to occasionally work evenings or weekends depending on major sporting events and operational needs.