Dutch - Speaking Customer Experience Agent

Van Kaizen

  • Saint Julian's, Malta Island
  • Permanent
  • Full-time
  • 15 days ago
Description:We are seeking Dutch-speaking Customer Experience Agents to join a dynamic international team within the iGaming industry.This is not your typical customer service role – you’ll be supporting players across sportsbook and casino products, ensuring a seamless, efficient, and engaging experience every time.As part of the team, you’ll handle customer queries via live chat, email, and phone, while also supporting account, payment, and verification processes. You’ll act as a key contact point for players, ensuring queries are resolved quickly and effectively, while contributing ideas to continuously improve customer journeys.Key Responsibilities
  • Resolve customer queries via calls, live chat, and email
  • Take ownership of customer cases that require follow-up until resolution
  • Liaise with internal teams and providers to ensure efficient problem-solving
  • Approve withdrawal requests and handle KYC/EDD documentation
  • Conduct daily security checks on new accounts and payment transactions
  • Contribute to achieving team KPIs and departmental SLAs
  • Share customer feedback to help shape processes, self-service tools, and knowledge bases
  • Support ad hoc tasks such as analysing customer contact trends and providing insights
Requirements:
  • Fluent in Dutch (written and spoken)
  • Strong communication and problem-solving skills
  • Interest in sports and casino is a plus
  • Previous customer service experience desirable, but not essential
  • Flexible to work shifts, including nights
  • Organised, adaptable, and able to multitask
Offer:
  • Monthly bonus: 10%
  • Relocation package:
Flight to Malta covered
2 weeks of company-provided accommodation upon arrival
Assistance in finding permanent accommodation after the initial stay
  • Hybrid work model, with up to 40 days per year fully remote
  • International private health insurance
  • Wellbeing allowance
  • One-time workstation setup bonus for home office
  • Breakfast and lunch provided at the office on selected days

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