Job title: Night Shift Customer Support AgentLocation: St. Julian's, Malta, On-siteDepartment: OperationsReports To: Head of Customer ServiceAbout SwaySway is an iGaming company focused on building and scaling digital products for international markets. We work with small, highly capable teams and place strong emphasis on clarity, ownership, and execution.We operate in a fast-moving environment where decisions are data-informed, responsibility is clearly defined, and teams are expected to deliver with consistency and focusAbout the roleAs a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.What you’ll doRespond to customer queries via phone, email, and live chatHandle large call volumes efficiently while maintaining quality communicationTroubleshoot account or platform issues and guide users through solutionsEscalate complex cases to relevant departments when neededEnsure a consistently high level of service and professionalismWhat we’re looking forPrevious customer support or contact centre experience preferredExcellent spoken and written English; additional languages are an advantageStrong communication, patience, and problem-solving skillsAbility to work flexibly in a shift environment (including nights and weekends)A positive attitude and desire to be part of a growing, fast-paced teamWhy join usCompetitive salary package with night shift allowanceCareer development in a growing international companySupportive, dynamic team environment located in our new Malta officeOpportunity to play a key role in an exciting platform launch