Room Division Manager for INNSiDE Bugibba

• Oversee daily operations of Front Office, Housekeeping, and Maintenance, ensuring smooth and efficient service delivery.
• To supervise the preparation of invoices and follows-up payment through the finance department.
• To direct staff of his/her department and manage them in compliance with the procedures set by the Human Resources duty.
• To define work plans, supervise fulfilment, assign shifts and holidays, set parameters for adjust the payroll and holds periodical meetings.
• Maintain the highest levels of guest satisfaction by handling and resolving complaints promptly and effectively.
• Coordinate the preventive maintenance, repairs, and departmental projects.
• Support budgeting processes, monitor costs, and manage departmental expenses efficiently.
• Oversee stock levels of linens, amenities, and cleaning supplies to optimise procurement and minimise wastage.
• Enforce all health, safety, fire, and emergency protocols among Rooms Division staff.
• Conduct inspections of rooms, public areas, and back-of-house facilities, ensuring timely maintenance and high standards.
• Work closely with other hotel departments to guarantee seamless service delivery for guests.
• Organise regular team briefings, effectively communicating schedules, policy updates, and VIP arrangements.

• Degree or Diploma in Hospitality Management
• Computer Knowledge and experience in MS office programs
• Knowledge of Opera System
• High level of English and of a second language
• Minimum 3 years work experience in a managerial role at a hotel of similar category
• Strong communication and customer relations skills
• Leadership and Time management
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Complaint handling skills
• Experienced in training and supporting teams.

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