Payments Manager

• Manage day-to-day payment processing (incoming and outgoing), including e-wallets, bank transfers, and alternative payment methods.
• Work closely with developers, understand API documentation, and guide successful payment gateway and PSP integrations.
• Investigate escalations to determine root cause, identify whether issues are PSP-related, and coordinate necessary actions.
• Oversee daily and monthly reconciliation between payment gateways, acquirers, and internal systems, ensuring accuracy and timely settlement.
• Develop payment KPIs, dashboards, and reports to provide actionable insights on costs, conversion rates, and customer payment behaviour.
• Collaborate with Customer Service to resolve payment-related issues quickly and effectively, ensuring a frictionless checkout and refund process.
• Continuously streamline payment workflows, reduce transaction failures, and improve authorization rates.
• Act as the operational lead for high-level discussions with PSPs or third parties when required.

• 3+ years in payment operations or a similar role in a B2C or high-volume transaction environment, with proven experience working alongside developers.
• Ability to read and understand API documentation, troubleshoot integration issues, and support technical teams in payment-related projects.
• Strong ability to interpret payment data, identify trends, and recommend improvements.
• Strong problem-solving skills, attention to detail, ability to manage escalations, and effective cross-functional collaboration.

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