Payments Team Lead

Pentasia

  • Saint Julian's, Malta Island
  • €36,000 per year
  • Permanent
  • Full-time
  • 9 days ago
Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry's most respected online casinos, working within a collaborative global team.We are now seeking a Payments Team Lead to join this exciting journey.
  • Salary: Up to Gross €36k
  • Hybrid in Malta
About SkyCity Entertainment GroupSkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity's digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.Role PurposeThe Payments Team Lead oversees day-to-day payment operations, ensuring efficient processing, compliance, and high service standards. This role involves managing a team of analysts, handling escalations, and working cross-functionally to improve workflows and maintain regulatory alignment.Key Responsibilities
  • Lead and support a team of payments analysts to ensure accurate and timely processing in line with SLAs and compliance standards.
  • Monitor team performance, conduct regular 1:1s, provide coaching, and support individual development.
  • Manage escalations and prioritise tasks based on operational needs and business impact.
  • Identify process gaps and work with stakeholders to streamline and improve workflows and tools.
  • Collaborate closely with Compliance, Risk, Customer Support, and other departments to ensure aligned procedures and timely issue resolution.
  • Maintain team documentation and support onboarding, training, and reporting tasks in coordination with the Payments Operations Manager.
Requirements
  • 3-4 years' experience in payments, verification, or operations in iGaming.
  • Prior team leadership or supervisory experience preferred.
  • Strong understanding of payment flows, KYC/AML, and regulatory compliance.
  • Skilled in using CRMs, PSP dashboards, and knowledge management tools (e.g., Confluence).
  • Excellent communication, team management, and problem-solving abilities.
  • Proactive mindset with the ability to work under pressure and drive continuous improvement.

Pentasia