NOC Engineer

• Monitoring of all production networks, servers, applications and services
• Providing a timely response to all incidents, outages and performance alerts
• Categorising issues for escalation to appropriate technical/operational teams
• Performing basic troubleshooting and operational tasks such as the deployment of patches
• and script execution
• Being the single-Point-of-Contact for all communication in relation to production issues
• Managing, maintaining and improving ticketing system and surrounding processes
• Notifing customer and third-party service providers of issues, outages and remediation
• status
• Participating in a 24/7 shift rotation schedule being; day, night, rest, off
• Working compensated overtime as necessary

• Relevant qualification in a relevant field such as Computer Studies etc.
• Minimum of 1 year of experience working in a similar environment
• Experience working in a 24×7 mission-critical environment is considered an asset
• Basic system administration skills on Linux and Windows Systems
• Basic database administration skills (SQL)
• Basic network troubleshooting skills
• Willing to work shifts including weekends, in a 24/7/365 NOC environment
• Previous experience in the gaming industry will be considered as an asset

• Ability to work on multiple tasks simultaneously and prioritize
• Excellent interpersonal and communication skills
• Meticulous and attention to detail
• Conscientious and problem solving
• Team player

Tailwag