Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.Responsibilities:– Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly– Coordinate work activities among departments– Ensure compliance with safety and sanitation policies– Educate housekeeping staff on cleanliness, tidiness and hygiene standards– Examine the property to determine need for repairs or replacement of furniture and/ or equipment– Investigate and address complaints regarding poor housekeeping service– Maintain an inventory of cleaning supplies– Monitor and replenish cleaning products stock– Motivate team members and resolve any issues that might occur– Oversee staff performance on a daily basis– Prepare work assignments in an effective manner– Perform various cleaning duties in instances of staff shortages– Schedule shifts and arrange for replacements in cases of absence– Train room attendants on cleaning and maintenance tasksQualifications & Assets:– At least 2 years' experience working in a similar position– Ability to use industrial cleaning equipment and products– Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure– Able to work various shifts, including evenings, public holidays and weekends– Excellent organizational and team management skills– Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients– Must be proactive in carrying out assigned duties– Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
