Spanish speaking Customer Service Agent
Videoslots
- Pietà, Malta Island
- Permanent
- Full-time
- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
- Identify and support players in any difficulties they might encounter;
- Provide explanations to customers about products/site/policies/ promotions, etc;
- Update customer account/details with necessary information when needed;
- Understand, guide, and support players in Responsible Gambling;
- Collaborate with our Fraud and payments team in customer queries;
- Understand AML and report any suspicious activity.
- Be a fluent or native Spanish speaker with a C1 level of English, both spoken and written;
- Flexible and willing to work on a shift basis;
- Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers;
- Exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner);
- Detail oriented with the ability to handle stressful situations while maintaining a positive attitude.
- A professional environment with career progression opportunity
- Private health insurance
- Private dental insurance
- Fresh daily breakfast and lunch tailored for all dietary needs (you save approx. 3K!)
- Wellness allowance
- Birthday leave
- Company and Team building events
- Relocation package to Malta including flight and 2 weeks of accommodation