Steward/ess
M Recruitment
- Malta Island
- Permanent
- Full-time
- Daily cleaning of approximately 18 staterooms
- Cleaning of public areas, toilets, and reception area according to requirements
- Correct handling of guest laundry
- Control and distribution of externally cleaned laundry and uniforms
- Correct and careful handling of all cleaning products, materials, and housekeeping equipment
- Rotating laundry duty including washing, ironing, and folding activities
- Distribution of daily programs, gift orders and turndown services in allocated staterooms
- Welcoming and escorting guests to their staterooms on embarkation day
- Checking and reporting technical defects of staterooms to the supervisor / reception
- Luggage duty on embarkation and disembarkation day
- Conduction of stock-takes and inventory according to company procedures
- Organisation and planning of embarkation / disembarkation
- Preparation of opening and closing ships at start and end of season
- Assistance in other departments upon instruction from supervisors (if required)
- Performance according to company standards and HACCP rules
- Participation in loadings
- Correct storage of stock; establishing of par levels
- Active participation in onboard training programs
- Participate in the departmental meetings including daily reunions
- Outstanding flexibility: must be able to work alone, in different times during the day as scheduled by the management, under pressure and focused at all times, even under difficult conditions, a positive can-do attitude and showcasing the best image of the company
- Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage
- Become knowledgeable of all itinerary-related ports of call and shore excursions
- Full knowledge of the daily program
- Ensure excellent knowledge of any special programs such as for Suites Amenities/requirements
- Full knowledge about safety and security procedures
- Participation in all training concerning safety and security, fire prevention, evacuation exercises as required by the company
- Secondary level education / high school diploma required
- Minimum of 2 years’ experience either on a cruise liner or hotel in a similar position
- Fluent in English with good communication skills
- Ability to work independently, service-oriented and guest-focused
- Must be able to handle confidential information and be discrete
- Must be well-groomed and maintain impeccable hygiene standards
- Extensive walking required and ability to stand on feet for a long time
- Hours may vary based upon organisational needs and operational demands
- A positive personality and professional appearance
- Flexible and stress-resistant, team-player, shows commitment