AI Automation Engineer – Middle

Malta
Permanent
Full-time

8 days ago

Overview:SOFTSWISS continues to expand the team and is looking for a Middle AI Automation Engineer.
We need a true, experienced and accomplished professional who shares our culture and values.Purpose of the role:You will be responsible for designing, developing, and maintaining AI-powered automation solutions that replicate and streamline complex back-office tasks across internal systems and third-party platforms, driving efficiency, scalability, and innovation within the company.Key responsibilities:

Design, build, and deploy automation bots and workflows to replicate back-office tasks
Integrate AI bots with internal backend systems, Jira, Customer.io, Intercom, and other tools via APIs
Develop browser-based automations that open browser windows, interact with site elements, and replicate human actions
Collaborate with AI teams to combine multiple AI models and services into cohesive automation solutions
Stay updated on AI trends, tools, and frameworks to develop innovative in-house AI-driven automation
Troubleshoot, optimize, and maintain existing automation scripts and bot frameworks
Document automation processes and ensure robust error handling and monitoring
Work closely with cross-functional teams to understand task workflows and translate them into automated solutions

Required Experience:

3 years of experience
Strong proficiency in JavaScript and/or Node.js for developing automation scripts and APIs
Experience with API integrations and automation platforms
Familiarity with AI technologies, natural language processing, and bot frameworks
Knowledge of common back-office tools such as Jira, Customer.io, and Intercom is a strong plus
Ability to architect scalable automation solutions that integrate multiple AI services and backend systems
Ability to work collaboratively in a fast-paced environment
Passion for AI trends, emerging technologies, and automation best practices

Nice to have:

Experience with conversational AI or chatbot development
Experience creating browser-based automations, including opening browser windows, interacting with site elements, and replicating human actions (e.g., using Puppeteer, Playwright, or Selenium)
Exposure to cloud services (AWS, GCP, Azure) and serverless architectures
Understanding of data privacy and security considerations in automation

Learn more about our hiring process here ( ) - what to expect, how to prepare, and what makes SOFTSWISS different.- Comprehensive Mental Health Programme- Private insurance (depending on contract type)- Paid gym memberships- Free English lessons (online)- +1 day off per calendar year- Referral program rewards- Upskilling, internal workshops, and participation in professional conferences and corporate events ">SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches. ">- Founded in 2009- 2,000+ employees- 4 offices worldwide- 9 proprietary products- 1,200+ brands using our software
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