
San Antonio - Room Supervisor
- Qawra, Malta Island
- Permanent
- Full-time
- 🏥 Private health insurance
- 💳 Exclusive discount card across our restaurants, outlets, and partner brands (Hard Rock, Starbucks, and more)
- 🚀 Training & development opportunities to grow your career
- 🎉 Team events & employee recognition initiatives
- 🔄 Internal mobility across our hotels, restaurants, and retail concepts
- Supervise the daily activities of the housekeeping team to ensure all rooms and public areas meet the company's high standards of cleanliness and presentation.
- Allocate and monitor room assignments and cleaning schedules.
- Conduct regular inspections of guest rooms, corridors, and back-of-house areas to ensure standards are met and exceeded.
- Provide training, guidance, and support to Room Attendants to maintain performance and motivation.
- Report and follow up on maintenance requests in coordination with the maintenance team.
- Ensure proper handling and storage of cleaning chemicals and materials according to safety procedures.
- Coordinate with the Front Office and other departments to manage priorities and special guest requests.
- Handle guest feedback and resolve issues professionally and promptly.
- Support the Head of Department with administrative tasks and other duties as required.
- Previous experience in housekeeping, with at least 1 year in a supervisory role.
- Strong leadership, organizational, and communication skills.
- Ability to work efficiently under pressure and manage a team.
- Good verbal and written communication skills in English; knowledge of other languages is considered an asset.
- Flexibility to work on a shift basis, including weekends and public holidays.