Analytics Specialist - Customer Operations (m/f/x)

Tipico

  • Saint Julian's, Malta Island
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious-we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face - because we're looking for an Analytics Specialist (m/f/x) to join the team!Job DescriptionIn football, data drives every decision - from player performance to game strategy. In our Customer Operations team, we need a data champion to help us win by turning raw data into actionable insights. Your dashboards, reports, and analyses will be the playbook that helps our team make smarter, faster decisions. You'll work closely with our CO teams, ensuring they have the right data at the right time to drive continuous improvement. Just like a top coach relies on stats to refine strategy, our success will depend on your ability to spot patterns, uncover insights, and deliver game-changing recommendations. This role isn't just about crunching numbers - it's about leading our data game and making sure we play to win.Your playing field:
  • Collect, clean, and analyze data from various sources to identify trends, patterns, and insights-helping the team stay ahead of the competition.
  • Conduct in-depth data exploration and statistical analysis to ensure every move is backed by solid data.
  • Build dynamic dashboards and reports using DOMO, Tableau, or other tools to turn complex data into clear, accessible insights for non-technical stakeholders.
  • Deliver regular and ad-hoc reports that are accurate, up-to-date, and packed with value-giving our team the intelligence they need to make game-winning decisions.
  • Work with data engineers and IT teams to ensure data accuracy, flag anomalies, and improve data quality - because precision is everything.
  • Collaborate with different Customer Operations functions to understand their data needs and provide meaningful, actionable insights that drive performance.
  • Maintain clear documentation of dashboards, reporting methodologies, and analysis techniques - keeping our data strategies sharp.
  • Leverage AI and automation to streamline reporting and analysis, keeping our team ahead of the game.
QualificationsWhich skills should you bring to the pitch:
  • Education. Degree in Computer Science, Mathematics, Engineering, Statistics or in a similar field.
  • Technical Background. 5 years experience working in a similar role with 2+ years experience in
  • Python and SQL. Your go-to tools for extracting and analyzing data.
  • Visualisations. Experience with dashboarding and visualisation tools like DOMO or Tableau.
  • Eye For Detail. A keen eye for data accuracy, insights, and process improvements.
  • iGaming. Experience within the iGaming industry, specifically within Customer Operations would be considered as a plus.
  • #OneTeam Mentality. At Tipico, we play to win together. We're looking for a team player who is self-driven, focused, and an excellent communicator-someone who steps up, takes responsibility, and always aims for the best results.
Additional InformationThis is how we score with you:
  • Established International Group. We have a solid foundation on which to grow.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support. To make your move to Malta as smooth as possible.
  • Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking.
  • On-site childcare. Worried about where to leave your 3+ year-old kids? We've got a game plan.
  • Gym Allowance. Because we love Sports!
  • Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
  • Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico's right for you? Apply now and join our winning team!If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channelsWe look forward to your application!

Tipico