German Customer Specialist Hybrid in Malta

Cross Border Talents

  • Mosta, Malta Island
  • Permanent
  • Full-time
  • 11 days ago
  • Apply easily
Ready for a New Chapter? Launch Your Career in Sunny Malta!Looking to kick off a fresh chapter by the sea? Malta isn’t just about breathtaking coastlines—it’s also a growing hub for international careers. We’re on the lookout for a proactive and detail-driven Customer Specialist to join our dynamic team. If you thrive in fast-paced settings, tackle challenges with confidence, and want your work to create real impact, this role is perfect for you.Role Overview:As a Customer Specialist, you’ll handle customer inquiries via email and live chat—no phone calls required. Your work will focus on ensuring content quality, enforcing community standards, and detecting potential fraud, all while providing top-notch service.Key Responsibilities:
  • Provide clear, timely responses to customer queries through email and chat
Moderate and review user-generated content to align with platform guidelinesInvestigate and address suspicious or fraudulent activitiesKeep accurate, well-organized records of casesCollaborate with internal teams to improve support workflowsUse modern tools to deliver precise, high-quality informationAchieve performance goals while contributing to overall team successCommunicate effectively with internal departments and external partnersStay sharp and up to date with ongoing training and best practicesRequirements:
  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow
Why Join Us:
  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance
Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon!

Cross Border Talents