OCC Duty Manager

VistaJet

Malta Island
Permanent
Full-time

30 days ago

Job ProfileVistaJet clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years. VistaJet is the first and only globally private aviation company. It is part of the Vista Global Holding (Vista) group of companies.VistaJet’s Operations Control Center (OCC) manages the day-of operations and scheduling for the Group’s iconic silver and red fleet of super-midsize, long range and ultra-long range business jets. Our multinational OCC team combines Operations, Crew Scheduling, Travel, and Maintenance Operations Control.Throughout your career with VistaJet you will have the opportunity to work across all facets of flight operations.No two days will be the same, your career with VistaJet will be dynamic, challenging, and exciting.Your ResponsibilitiesThe Duty Manager will be the central decision makers coordinating the efforts of Operations, Flight Support, Client Service, Crew Planning and Maintenance Operations Control to ensure the smooth and efficient running of all flights, placing the customer at the centre of all decisions.Your role will include, but is not limited to:

Ensuring the customer remains the top priority
Ensuring the tactical team remains effective throughout the shift through delegation of taskings and the balancing of workload
Coordinating the response to daily issues (AOGs, delays, Wx)
Working with Client Services, and other commercial teams to coordinate service recoveries
Keeping oversight of all high profile and demo flights
Working with the flight operations management team ensuring all operations are conducted within the scope of the operation specifications
Working with, and giving direction to all functions within the operations arena to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration aircraft availability, maintenance schedule, operational restrictions, and customer preferences as well as crew welfare

Required Skills, Qualifications, and Experience

Proven experience in a key management/supervisory role
A demonstrated ability to make sound decisions under pressure
Excellent people and communication skills
Previous experience in managing large teams in a fast paced environment
A natural problem solver
An excellent track record in their respective field of expertise and demonstrate ability to gain competence across all departments during the training phase

VistaJet

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