Finnish Customer Protection Officer
Talingual
- Sliema, Malta Island
- €30,000-33,000 per year
- Permanent
- Full-time
- Compiling risk and affordability profiles for higher risk customers using open and paid sources.
- Reviewing the information that you gather and identifying safer gambling, affordability and money laundering concerns.
- Ensure compliance with safer gambling and anti-money laundering legislative requirements.
- Achieving a high level of productivity and efficiency in all tasks.
- Interacting with customers in safer gambling related matters via e-mail and phone.
- Critically reviewing source of wealth/funds documentation and interacting with customers as required.
- Completing other ad-hoc Safer Gambling, Affordability and CDD-related tasks.
- Working on a shift basis where some weekend working would be required. Usually one in every five weekends.
- Fluent in Finnish and English
- Previous experience in the iGaming industry either in a customer support role, AML/CDD or responsible gambling role, will be considered a strong asset.
- Passionate about safer gambling - having a mindset for prevention and protection of customers.
- Keen interest in the psychology of addiction, regulatory and compliance knowledge.
- Ability to work within a team and build relationships with other departments and stakeholders.
- Exceptional time management and organisational skills.
- Ability to present information clearly and make appropriate recommendations.
- Exceptional time management and organisational skills.
- Excellent attention to detail.
- A full reward package of Health, Travel and Dental insurance.
- Yearly bonuses
- Lots of events
- Balanced way of working (1 day minimum from the office and up to 4 days a week from home).
- Relocation package (200 towards flight, 200 towards baggage + airport Transfer + 14 nights in hotel/apartment)
- 400 Euro Balance & Wellbeing allowance per year: Can be used on gym/fitness memberships, fitness clothing /equipment, consultations with a dietician/nutritionist, massages or items for your home office.
- Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.
- Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday after work events (non-alcoholic beverages also offered).
- Volunteer Time Off Programme: 20 days leave to volunteer at an organization online, locally, or abroad.