We are looking for a Partner Operations Specialist to help us build our Bolt Food partner operations efforts. You'll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Operations organization and beyond.Bolt FoodSliema, MaltaAbout usWith over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!About the roleYour daily adventures will include:Supporting all Bolt's Food Delivery operations in the city.Reviewing key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.Onboarding new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.Restaurants Requests Resolutions. Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.Analysing data - you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and more importantly restaurants.Supporting existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation.About you:1-2 years of experience in business consultancy, and business development.BS Degree in Business Administration or related field.You are analytical and love to solve problems (advanced Excel skills are a must).You are organised and You deliver stuff on time & handle stress.You're empathic and customer-oriented.Excellent communication & written skills in English. Speaking Maltese is a plus.Ability to interpret and present data to support decision-making.You'll get extra credits for:Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth companyExperience in product launches or running a businessBecome part of our Business Operations teamWe are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
