The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.Responsibilities:-Approach all encounters with guests and employees in a friendly, service-oriented manner-Assist the night auditor in analysing the revenue of the hotel-Answer guest inquiries about hotel service, facilities and hours of operation-Answer inquiries from guests regarding restaurants, transportation, entertainment, etc-Complete any required reporting (financial and non-financial)-Collaborate on and follow company policies, practices and procedures in order to maintain internal controls-Deal with any issues arising on shift and report to the Front Office Manager-Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms-Greet and welcome all guests approaching the Front Desk in accordance with Hotels' standards-Handle check-ins and check-outs in a friendly, efficient and courteous mannerQualifications & Assets:-At least 2 years' experience working in a similar position-Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests-Ability to work on a variable schedule including weekends and holidays-Ability to integrate and work well in a team environment-Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel-Good telephone persona with a friendly and helpful demeanour-Possess an eye for detail and ability to work under pressure-Strong written and verbal communication skills-Strong problem solving and trouble shooting skills-Self-motivated with the ability to work in a fast-moving environment
