Norwegian-speaking Player Operations Specialist to a growing iGaming company
- Malta Island
- Permanent
- Full-time
Reporting to the Head of Customer Service, you'll be a key player in bringing top-notch service to our Norwegian market. Get ready to provide the best customer experiences as the first point of contact with their players!What You'll Do:
- Deliver excellent customer service via chat and emails in both Norwegian and English
- Respond professionally to a range of live chat and email queries from our players
- Be responsible for KYC duties and Document Processing
- Listen, probe, and investigate inquiries to determine the underlying needs of the customer
- Communicate in a prompt, thoughtful, warm, and empathetic manner
- Provide first-time resolution where possible
- Remain vigilant of any suspicious activity and escalate accordingly
- Look to cross-sell and promote all opportunities
- Identify RG concerns within live communications and provide the necessary support
- Put the player first at all times!
- Experience in Customer Service or a similar role in iGaming
- Native Norwegian speaker with excellent English skills, both written and spoken
- Willingness to work shifts between 8 am - 1 am, with potential night shifts if needed
- Location: Malta, hybrid work set-up
- A supportive team of 50 in Malta and Marbella
- Opportunities to learn and do more than your usual customer service job
- Amazing office space in SOHO Strand
- Commute allowance 🚗 100 EUR added to salary monthly to cover the cost of commuting to the office