Payments Solutions Manager

• Primary liaison for all Payment Service Provider relationships, ensuring service alignment with business objectives and operational excellence.
• Oversee the resolution of technical and operational issues, including transaction declines, fraud flags, outages, and performance degradations.
• Lead negotiations of commercial agreements, including SLAs, pricing models, and contract terms, to optimize service quality, scalability, and cost efficiency.
• Drive the onboarding and integration of region-specific payment methods, ensuring compliance and alignment with market preferences and growth strategies.
• Direct the analysis and reporting of daily and monthly acceptance rates across multiple key markets, identifying macro trends and performance gaps.
• Oversee root cause investigations of payment discrepancies and failures, ensuring corrective actions and ongoing risk mitigation.
• Ensure continuous optimization and reliability of payment flows through regular testing across desktop, mobile, and app platforms.
• Own the configuration of payment settings, including multi-currency capabilities, regional preferences, and PSP integration parameters.
• Monitor live transaction dashboards to ensure real-time visibility of system health and payment performance; establish escalation protocols and lead cross-functional incident response.
• Develop and maintain robust monitoring frameworks
• Partner with Legal, Finance, and Compliance teams to ensure full regulatory adherence across all jurisdictions and payment operations.
• Lead the implementation of compliance-readiness initiatives in response to evolving regulatory landscapes, ensuring risk mitigation and business continuity.

• Experience in a payments, fintech, or product specialist role, ideally within the online gambling or e-commerce industry.
• Strong analytical skills with experience reviewing financial data (e.g., payments reports, transaction logs).
• Proficiency in monitoring dashboards or payment systems (e.g.Tableau).
• Excellent communication skills to liaise with internal teams and external providers.
• Knowledge of payment methods and PSPs relevant to the Nordics
• Detail-oriented with a proactive approach to problem-solving.

• A competitive remuneration package including a company bonus scheme!
• Fantastic quarterly team events and weekly company events
• A one-time bonus to help you set up a comfortable workstation at home
• Wellbeing allowance
• A comprehensive, International Private Health Insurance

Pentasia