Norwegian speaking Customer Service for Online Gaming Company

Talingual

  • Sliema, Malta Island
  • €21,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Job DescriptionWe are very excited to recruit for a new role in Sliema, Malta. This position will be for our client - an online gambling company - and is based in the seaside town of Sliema. This Mediterranean city is full of activity, fun, restaurants and culture.The roleAs a Customer Service Specialist you will be the first point of contact for online players. You will be giving the best service via email, phone and live chat. Taking ownership of issues, solving any problems the first time round is important in this role. You will help your customers with a wide range of queries including explaining how certain games work, solving logging in issues and advise on responsible gaming tools. Besides this you will build retention with your customers, making them feel welcome, and ensure that they are enjoying their full casino experience.RequirementsWe are looking for candidates who have:
  • Excellent communication skills both verbally and written in NORWEGIAN and ENGLISH
  • Previous customer service experience, preferably in a contact centre environment but not a must
  • Proactive and forward thinking skills
  • Flexible, able to work rotating shift patterns including night shifts
  • Computer literate and fast typing skills
  • Eagerness to learn and develop
Salary, Relocation Package and BenefitsThe Basic gross salary is 21,000 euro p/a plus which will grow steadily in the first 12 months of employment to 24,000 euro p/a. Additional pay for night shifts. There is an excellent relocation package available, which includes initial flight to Malta and 2 weeks accommodation on arrival. Additional benefits include: private health insurance (including dental), travel and life insurance, every day free breakfast, free lunch once a week, sport membership allowance, free yoga classes, coffee shop vouchers, fresh fruit juices and smoothies every Friday, Friday bar drinks, team and company events, volunteering program, continuous training and fantastic career progression opportunities.Interview ProcessThe interview process can be done remotely via phone and skype. There will be a screen call, a language test and a more formal interview.About CompanyTalingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.

Talingual