Dutch Speaking Customer Service Agent
Kindred Group
- Malta Island
- Permanent
- Full-time
- Support your colleagues and contribute to a great team atmosphere
- Deliver customer support across LiveChat (70%), email and telephone
- Guide customers through the desktop and/or mobile devices to assist them in using our services and products
- Help to resolve customer queries
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Handle both written and verbal internal communications in English
- Customer satisfaction scores
- Contact quality, demonstrating empathy, reaching resolution, strong communication and friendliness
- Number of contacts handled
- Product knowledge
- Team contribution and extra tasks
- Regular performance reviews with your line manager
- Acting in line with Kindred Group values
- Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
- Fluency in Dutch and English language is essential
- Excellent, responsible and reliable team player
- Experience of complex problem solving
- Ability to multi-task in a fast-paced environment
- Good understanding of basic internet and technical concepts
🏝️ 24 days holiday (+ public holidays)
🍲 Subsidised meals
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
🥳 Anniversary awards
👨⚕️ Private Health Insurance
👨🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
✈️ Relocation SupportOur Way Of WorkingOur world is hybrid.A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.Application ProcessClick on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.DetailsWork Location Type:HybridOffice:Type of Employment:Full Time PermanentReference Number:CAM0133LocationLoading...Close mapLocationMaltaThe Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001Loading...Loading...BenefitsWell-being allowanceLearning and development opportunitiesInclusion networksCharity daysLong service awardsSocial events and activitesPrivate medical insuranceLife assurance and income protectionEmployee Assistance ProgrammePensionMeet the recruiterMarcelina Gabrysmarcelina.gabrys@kindredgroup.comShare this pageLoadingSimilar JobsKindred Group plc is registered in Malta with company number C-39017.Registered office: c/o Camilleri Preziosi, Level 2, Valletta Buildings, South Street, Valletta VLT 1103, Malta.