Airline Sales, Ticketing, and Reservations Officer

• We are a dynamic and innovative company, and we seek candidates who have the same spirit
• You will be joining a company that values its employees and invests in their career
• You will work with a team of professionals who are available to help you navigate and grow.

• Proactively promote and sell routes, fares, and services by telephone, email, face-to-face, and other communication channels.
• Create reservations, and arrange ticketing and fare collection as directed.
• Rebook tickets, execute the necessary changes as required and resolve booking problems.
• Sell ancillaries including merchandise, seats, pet in cabin, gift vouchers, UMNR, and Business Class Upgrades that might be applicable.
• Liaise with all outstations and support with all ticketing and any other issues on all flights available. Support outstations during check-in and before the aircraft leaves from outstations.
• Quote, book, support and handle ministerial and presidential bookings.
• Handle and assist booking requests received from all passengers requesting assistance on medical travel.
• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
• Daily reconciliation of credit cards, cash, and invoices including paperwork sent to accounting/banking sections.
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes.
• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
• Maintain a high level of product and service knowledge.
• Other duties as assigned by management.

• Experience in airline sales and services
• Strong customer service skills
• Skilled user of MS Office packages & GDS System
• Ability to work under stress, whilst exhibiting a high degree of productivity
• You need to be exceptionally organized and a problem solver.
• Ability to work independently

Centrecom