TeleSales Executive (maternity cover)

• Undertake any projects/duties as assigned by the Sales Manager.
• Act as the customers’ main contact for DHL, responding to and satisfying their sales and post-sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• You will be expected to undertake market research, analyze trends, and identify opportunities, offering actionable insights that can be shared with customers to support their growth. As a trusted adviser, you’ll help customers navigate market conditions, offering strategies to optimize their logistics solutions based on data-driven findings.
• Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
• Always provide customer-oriented service relating to specific sales issues.
• Liaise closely with colleagues and other departments within DHL to ensure that a full, cost-effective service is maintained and that targets for the area are achieved.
• Ensure cooperation with other members of the sales team and throughout the sales force.
• Carry out any task that is required by your superiors from time to time.

• Currently already in Malta with a valid working permit.
• Exhibits an exceptional degree of initiative, creativity, resourcefulness, and empathy.
• Analyzes and resolves complex cross-functional issues.
• Strong research abilities and a keen eye for identifying market trends that benefit customers.
• Excellent communication skills via phone, emails and face to face meetings with customers.
• Ability to provide valuable insights and act as a trusted advisor to customers, guiding them to better business decisions.

• Good command of spoken and written English.
• Ordinary Level Certification or higher educational qualifications.
• Well organized with good analytical skills.
• Proficient PC skills, including MS applications.
• Able to work in a dynamic environment.
• Customer centric and result oriented.
• Previous sales experience will be considered as an asset.

• Basic salary of 20,000 – 22,000 annually.
• Eligibility to participate in performance-related bonus schemes.
• Health Insurance.
• Access to professional employee assistance, wellbeing program and qualified mental health first aiders.
• Excellent training and development opportunities.

DHL