Swedish-Speaking Customer Support Representative

Cross Border Talents

  • Qormi, Malta Island
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Swedish-Speaking Customer Support RepresentativeQormi, Malta | Full-time | 24/7 Rotational Shiftswe are supporting our client company in Qormi, Malta, is seeking enthusiastic and customer-focused Swedish-speaking Customer Support Representatives to join their growing international team.In this role, you will be the first point of contact for customers, providing support across multiple channels (phone, email, and chat) and ensuring an exceptional service experience.Key Responsibilities:Deliver prompt, accurate, and professional responses to customer inquiries in SwedishAssist with account issues, product questions, troubleshooting, and general supportFollow company policies and procedures while adhering to service level agreements (SLAs)Escalate complex issues appropriately to internal departmentsMaintain up-to-date knowledge of products, services, and promotionsRequirements:Fluency in Swedish (C1-C2 level) and English (B2+ level)Excellent communication and interpersonal skillsPrevious experience in customer service or contact center is an advantageAbility to work 24/7 rotational shifts, including weekends and public holidaysEU citizenship or valid permit to work and reside in MaltaWhats Offered:A full-time, on-site position in a modern office in Qormi, MaltaDynamic, multicultural work environmentPaid training and professional developmentCompetitive salary package with possible performance bonusesIf you're a native-level Swedish speaker who enjoys helping others and thrives in a fast-paced support environment, we'd love to hear from you!Apply today and become part of a supportive and energetic international team!

Cross Border Talents