Care Hero – Part-time (fixed shifts)
Epic Communications
- Luqa, Malta Island
- Permanent
- Part-time
- Handle and process inbound / Outbound calls within a set target frame.
- Handle and process Emails/Chats/SMS/Social Media enquiries within a set target frame.
- Handle all enquires and requests received both by internal and external customers, according to company policy and to the satisfaction of the customer whilst being conscious about service levels.
- Handling of contract activations for both Consumer and Business team.
- Handle 1st level queries regarding all data related products and services offered by the company.
- Handle 2nd level trouble shooting in trouble tickets and service requests.
- Promote offers and services to customers through suggestive selling.
- Use effective Next Best Activity (NBA) during calls to up sell and cross sell the company's products & services at all times.
- Keep up-to-date with GDPR laws.
- Keep up to date with all products and services we offer to ensure first call resolution where possible.
- Handle assigned tasks and projects effectively with peers within the department as well as with other department contacts.
- Attend required training and participate in team meetings.
- Ability to work the below fixed shifts (minimum 20 hours) – Monday to Sunday 15.30pm-19.30pm
- Fluent Maltese and English speaking is a must.
- Selected candidate must have at least 1 year experience in a customer service role.
- Experience in an administrative function would be considered an asset.
- Minimum 'O' level standard in English, Mathematics and Maltese.
- Completion of customer service related courses would be considered an asset.
- Ability to work under pressure and meet deadlines.
- Excellent verbal & written communication skills.
- Familiarity with MS office computer skills or previous computer training.
- Flexible to work shifts, including weekends & public holidays.