Sales and Customer Executive

Outreach Recruitment

  • Malta Island
  • Permanent
  • Full-time
  • 3 days ago
We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels.Key Responsibilities:Assist and support walk-in clients and intermediaries by:
  • Updating and amending client records
  • Responding to product-related queries and providing relevant information
  • Promoting and explaining new products
  • Preparing and issuing quotations, and completing sales paperwork when applicable
Process and administer a range of customer policy actions including: * Surrenders, maturities, and death benefit payments
  • Revised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policies
  • Respond to customer enquiries via phone and email, ensuring timely and accurate support
  • Handle and resolve client complaints in line with internal protocols, escalating when necessary
  • Update customer and policy records and issue related documentation
  • Where authorized, exercise discretion to offer redress in situations that may affect customer relationships
Requirements:
  • Strong proficiency in Microsoft Office applications
  • Excellent verbal and written communication skills
  • Strong negotiation and analytical skills
  • Ability to work both independently and collaboratively within a team
  • Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)
Languages:
  • Maltese: Excellent
  • English: Excellent
  • Spanish: Considered an asset
Benefits:
  • Flexible working hours
  • On-site gym
  • Birthday leave
  • Health and life insurance
  • Canteen and transport allowance
  • Extended maternity and paternity leave
  • Special benefits for returning mothers
  • Children sick leave
  • Pension plan incentive (after 2 years)
  • Active ageing incentive
  • Study/exam leave
  • Sports and cultural leave
  • Sponsorship for further training
  • On-site canteen facility
If you are a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.We look forward to hearing from you!

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