Cluster Reservations Sales Agent

Hilton

Malta Island
Permanent
Full-time

18 days ago

As a full-time Cluster Reservations Sales Agent, you will work with trend data to respond to Guest and Customer enquiries to develop strong relationships and maximise revenue opportunities.Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

Produce quotations and written confirmation to all clients

Upsell the hotel product in order to maximise revenue opportunities

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future

business

Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

IT skills

Fluency in English and preferably another language

Having been awarded the FHRD ‘HR Quality Mark’ and the ‘Great Place to work’ Certification, join the team you can trust to develop your career. We invite you to send us your CV by clicking on the "Apply Now" button. All applications will be acknowledged and treated in strict confidence.Take a look at our beautiful property, by clicking on the following link: Hilton Malta Virtual Tour.

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