VIP Team Lead
JobMatchingPartner
- Birkirkara, Malta Island
- €45,000-48,000 per year
- Permanent
- Full-time
- Manage the overall running of the VIP team with 6 Account Managers
- Develop & implement strategic plans to ensure VIP Managers grow within their roles
- Manage and understand your team’s markets and KPIs
- Lead and guide team to systematically hit KPI targets
- Develop existing procedures and implement enhanced processes
- Establish productive and professional relationships with key personnel in assigned customer accounts and memberships
- Weekly reporting on team and market performance
- Conduct regular 1 2 1’s & performance management
- Workforce-planning and management (scheduling shifts, managing absences etc)
- 2+ years in VIP management in igaming B2C
- Native English speaker
- Passionate about VIP management, and always up-to-date on industry trends
- Previous Team Lead experience
- Strong interpersonal & leadership skills
- Extremely results oriented
- Process-driven and strong analytical skills
- Excellent organisational and time-management skills
- Highly computer and internet literate with good presentation & reporting skills
- Office-based in Mriehel, Malta or Limassol, Cyprus
- Working-hours 9-18 Mo-Fri and weekends on a rota-basis
- €45-48K basic with excellent bonus - OTE €70K incl bonus!
Recruitment Licence EA161-2018 issued by the D.I.E.R. in Malta.